Privacy Policy

01. Introduction

Welcome to www.mateusgoldentours.com

We respect the privacy of our visitors and are committed to protecting the personal information collected through this website.

This policy explains how we collect, use, store, and protect your personal data, in accordance with applicable data protection laws.

02. Data Controller

Mateus Golden Tours, located at 45B St, Al Satwa, Dubai, is the data controller for the information collected through this website.

For questions or requests regarding your personal data, you can contact us at: email: [email protected], phone: +971 58 189 1279

03. What Personal Data We Collect

We collect only the information necessary to provide you with a safe and personalized experience:

Identification data: name, email address, phone number.

Booking data: information regarding tour, transfer, or trip requests.

Usage data: pages visited, session duration, interactions with contact forms.

Technical data: IP address, browser type, device used, and approximate location.

04. Purpose of Data Processing

We use your personal data for the following purposes:

Service delivery: processing bookings, confirming requests, and communicating logistical details.

Improving the experience: analyzing how the site is used to optimize content and functionality.

Communication and support: responding to requests, questions, or messages sent via contact forms.

Marketing (with consent): occasionally sending information about offers, new tours, or available experiences.

Legal compliance: adhering to applicable data protection and information security requirements.

05. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: when you choose to receive communications from us.

Contract performance: for processing and delivering the services you booked.

Legitimate interest: to improve services and ensure platform security.

Legal obligations: under local and international data protection laws.

06. How We Collect Data

Data is collected through the following methods:

Directly from you: when you fill out contact forms or request a booking.

Automatically: through cookies and other web analytics tools (e.g., Google Analytics).

07. Disclosure of Personal Data

Your information may be shared only when necessary:

Service providers: transport companies, tour guides, hotels, or partners involved in delivering the requested services.

Technical partners: hosting providers, maintenance services, or web analytics tools.

Public authorities: if required by law or official request.

All our partners comply with confidentiality and data security requirements.

08. International Data Transfers

Since the company operates in Dubai (UAE), data may be processed outside the European Economic Area.

We ensure appropriate protection of this data through contractual and technical measures that follow international privacy standards.

09. Data Security

We use technical and organizational measures to protect data from unauthorized access, loss, or misuse.

Access to data is limited only to staff and partners who need it to provide the requested services.

10. Your Rights

You have the following rights regarding your personal data:

Right of access – request a copy of the data we hold.
Right to rectification – correct inaccurate information.
Right to erasure (“right to be forgotten”).
Right to restriction – limit the processing of your data.
Right to data portability – transfer your data to another controller.
Right to object – refuse the use of your data for marketing purposes.
Right to withdraw consent at any time, without affecting previous lawful processing.

To exercise your rights, contact us at: [email protected]

11. Cookies Policy

We use cookies to improve the website experience and analyze performance.

Full details about the types of cookies used can be found in the Cookies Policy available at the bottom of the website.

12. Data Retention

We keep personal data only for as long as necessary to provide our services and comply with legal obligations.

After these purposes are met, the data will be safely deleted or anonymized.

13. Policy Changes

We reserve the right to update this policy whenever necessary to reflect legislative or operational changes.

The updated version will always be available on this page.

Last updated: November 20, 2025

14. Contact Information

For any questions, requests, or concerns regarding personal data protection, you can reach us at:

Phone: +971 58 189 1279
Email: [email protected]
Address: 45B St, Al Satwa, Dubai