Terms & Conditions

Introductory Information

This website is owned and operated by Mateus Golden Tours (referred to as “we”), a company offering private transportation services, custom tours, and travel experiences in Dubai and the United Arab Emirates.

By accessing and using this website, you agree to the terms and conditions below. Please read this document carefully before using our site or services.

01. Purpose of the Website

Our website is intended to provide information and present the services we offer: private transfers, custom tours, one-day trips, business services, family tours, and attraction tickets.

Through this website, you can request information, quotes, or bookings, but final confirmation of any service will only be given after direct contact with our team.

02. Acceptance of Terms

By using this website, you confirm that you have read, understood, and accepted these terms. If you do not agree with any part of them, please do not use the site.

We reserve the right to update these terms periodically without prior notice. The updated version will be published on the site and will take effect immediately.

03. Use of the Website

This website may be used exclusively for personal and non-commercial purposes.

Copying, redistributing, or using the content for other purposes without our written consent is not allowed.

Users agree to provide accurate information when completing contact or booking forms.

04. Services Provided

The services we offer include:

Private transfers to and from airports, hotels, or other destinations;

Custom tours and one-day trips;

Business and VIP services;

Family and small-group tours;

Ticket purchases for local attractions.

All services are offered based on availability and are confirmed only after accepting a firm booking.

05. Bookings and Cancellations

Bookings can be made via email, phone, or the contact form on the site.

A booking is considered valid only after receiving written confirmation from us.

In case of cancellations, please inform us as soon as possible.

We reserve the right to apply cancellation fees depending on the time remaining until the scheduled service date.

06. Liability

We make every effort to ensure the safety, comfort, and punctuality of each experience.

However, we cannot be held responsible for delays caused by external factors such as heavy traffic, unfavorable weather conditions, or unforeseen circumstances.

Using our services is at your own responsibility, and clients are asked to follow the instructions of our guides and drivers during tours.

07. Intellectual Property

All texts, images, and materials available on this site are the property of Mateus Golden Tours and may not be reproduced or used without the company’s written consent.

Copying or using the content for commercial purposes is strictly prohibited.

08. Privacy and Data Protection

We respect the privacy of our clients.

Information provided through the contact form is used solely for communication with you and processing your booking requests.

We do not sell, rent, or share personal data with third parties unless required by law or necessary for delivering the service (e.g., local partners involved in organizing a tour).

For more details, please refer to our Privacy Policy page.

09. Links to Other Websites

Our website may contain links to other websites.

These links are provided for informational purposes only, and we do not take responsibility for the content or policies of those sites.

10. Limitation of Liability

We do not guarantee that the website will operate without technical errors or interruptions.

We are not responsible for data loss, delays, connection issues, or other inconveniences caused by external factors.

11. Force Majeure

We will not be held liable for failing to fulfill our obligations in cases of force majeure, such as natural disasters, strikes, conflicts, government restrictions, wars, pandemics, or other situations beyond our control.

12. Changes to Services

We reserve the right to modify, suspend, or replace any of our services without prior notice, in order to maintain quality and safety.

13. Governing Law

These terms and conditions are governed by the applicable laws of the United Arab Emirates.

Any dispute regarding the use of this website or our services will be resolved amicably, and if not possible, in the competent courts of Dubai.

14. Contact

For questions, clarifications, or concerns regarding these terms, you can contact us at:

Phone: +971 58 189 1279
Email: [email protected]
Address: 45B St, Al Satwa, Dubai

Last updated: November 20, 2025